As Rosi Exclusive Gourmet Products, we take pride in our commitment to providing high-quality Italian truffles to our customers. However, we understand that there may be circumstances where you may need to return or replace your purchase. Therefore, we have a Return & Replacement policy in place to ensure that our customers are satisfied with their purchase.
-If you are not satisfied with your purchase, you may return it within 7 days of receiving the product.
-To initiate the return process, please contact our customer service team at [Rohit.singh637@gmail.com]. Please provide your order number and the reason for your return.
-The product must be in its original packaging and unused to be eligible for a return.
-Once we receive the returned product, we will inspect it to ensure it meets our return policy criteria. If it does, we will issue a refund to your original method of payment, excluding any shipping fees.
-Please note that we do not accept returns on products that have been opened or used.
-If your product arrives damaged or defective, please contact our customer service team within 48 hours of receiving the product.
-Please provide your order number and a description of the issue.
-Our customer service team will work with you to either replace the product or issue a refund, depending on the situation.
-We may require proof of the damage or defect, such as photos or videos.
-If a replacement is necessary, we will ship the new product to you free of charge.
-Please note that we do not provide replacements or refunds for products that have been damaged or altered after delivery.
We hope this Return & Replacement policy provides clarity and assurance for our customers. If you have any further questions, please do not hesitate to contact us at [Rohit.singh637@gmail.com].